Terms and Conditions

1. Scope of Application

These Terms and Conditions (“Terms”) govern all sales of products through Yelow’s online store (“the Store”). By placing an order, the customer (“you”) agrees to be legally bound by these Terms.

2. Products and Craftsmanship

2.1 All rings offered in the Store are handcrafted. As such:

  • Delivery times are approximate and may vary due to the nature of the craftsmanship and availability of materials.

  • Each product is unique; slight variations in color, form, or finish compared to product images are to be expected and do not constitute a defect.

  • All products are subject to quality assurance prior to shipment.

2.2 Product images and descriptions on the Store are for illustrative purposes only.

3. Prices and Payment

3.1 All prices are stated in [currency] and include VAT where applicable.
3.2 Payment is due at the time of order placement and may be made through the payment methods provided in the Store.
3.3 The order is not binding until full payment has been received and confirmed.

4. Delivery

4.1 Delivery times are estimates only and may vary. Yelow is not liable for delays caused by third-party carriers or events outside its control.
4.2 Delivery shall be made to the address provided by you at checkout. It is your responsibility to ensure that the shipping information is accurate and complete.

5. Right of Withdrawal and Returns

5.1 In accordance with applicable consumer protection laws, you have the right to withdraw from your purchase within fourteen (14) calendar days of receipt of the product.
5.2 The right of withdrawal applies only if the product is returned unused, undamaged, and in its original packaging.
5.3 Custom-made or personalized rings are excluded from the right of withdrawal and cannot be returned or refunded.
5.4 After the expiration of the fourteen (14) day withdrawal period, no returns, exchanges, or refunds will be accepted.

6. Complaints and Defective Products

6.1 If a product is defective or damaged upon delivery, you must notify Yelow within a reasonable time.
6.2 In the event of a valid complaint, Yelow will comply with applicable consumer protection legislation, which may include repair, replacement, or refund.

7. Limitation of Liability

7.1 Yelow shall not be liable for any indirect, incidental, or consequential damages arising from the use of products purchased through the Store.
7.2 Liability for direct damages shall in no event exceed the purchase price of the product in question.
7.3 Yelow shall not be liable for delays or non-performance caused by events beyond its reasonable control (force majeure), including but not limited to natural disasters, transportation interruptions, strikes, or supply shortages.

8. Data Protection and Privacy

Yelow processes personal data in accordance with the General Data Protection Regulation (GDPR). Personal information provided during the purchase process is used solely for order processing, delivery, and related customer service.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Sweden. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the Swedish courts.

Return Policy

At Yelow, each ring is handcrafted with care and attention to detail. We want you to be fully satisfied with your purchase, but please note the following return conditions:

1. Right of Withdrawal

  • You may return your order within 14 calendar days from the date of delivery.

  • To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.

2. Exclusions

  • Custom-made or personalized rings cannot be returned, exchanged, or refunded.

  • Returns requested after the 14-day period will not be accepted.

3. Return Process

  • To initiate a return, please contact us at [your email address] with your order number.

  • You are responsible for the return shipping costs unless the product is defective or damaged upon arrival.

  • Once the returned item is received and inspected, we will notify you regarding your refund. Approved refunds will be processed within [X] business days.

4. Defective or Damaged Products

  • If your ring is delivered damaged or defective, please contact us immediately.

  • Depending on the case, we may offer a repair, replacement, or refund.

Shipping Policy

At Yelow, we carefully pack and ship every ring to ensure it arrives safely.

1. Processing Time

  • Each ring is handcrafted, so production and processing times may vary.

  • Orders are typically dispatched within [X–Y] business days unless otherwise stated.

2. Shipping Methods & Costs

  • We ship via [Courier Name, e.g., DHL, PostNord].

  • Shipping costs are calculated at checkout and depend on your location.

  • Free shipping may apply to orders over [X currency amount].

3. Delivery Times

  • Estimated delivery times vary depending on destination.

  • Delays may occur due to customs processing, courier issues, or other factors beyond our control.

4. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking details.

5. Responsibility

  • Customers are responsible for providing the correct shipping address.

  • Yelow is not liable for lost or delayed deliveries caused by incorrect address details provided at checkout.